Support Center

I was notified of a billing failure.

Last Updated: Mar 17, 2016 02:03PM EDT
Our system attempts to bill you for your Drip on the same day each month, based on your original signup date. 

In the event that we are unable to process payment, we will retry processing in 3 days. On the 5th day after the initial failure, we'll try a final time, after which the membership is cancelled. 

If you're notified that we were unable to receive your payment, simply login and update your billing info. We will attempt to bill you after the update, and bring the balance to zero. 

In the event of a failure after an update, you'll receive an error message that should indicate the reason for the failure. Please make sure the card is activated, the expiration date hasn't passed, and the account has the funds before attempting to process the charge. 

If you're still having trouble processing payment, please contact us and we will help resolve the issue!


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